Terms and Conditions

Last updated: 19 October 2026

These terms explain the use of Kashta’s website and its travel booking-request service. Kashta is based in Dubai, United Arab Emirates, and assists with hotels, holiday homes, car rentals and airport transfers in the UAE and worldwide.

1. Our services

Kashta helps customers find suitable travel options and coordinate bookings. Accommodation and transport may be provided by independent hotels, hosts, rental companies or transfer operators. The provider and Kashta’s role in each booking will be identified before confirmation. A mention of a third-party platform, including Airbnb, does not by itself indicate a partnership or endorsement.

2. Booking requests and confirmation

Provide accurate travel dates, passenger details, contact information and any important requirements. If you request services for other travellers, you must have their authority to do so.

The website prepares a request in your email application. You must press Send in that application to deliver it to Kashta. Reviewing or copying the request on the website does not send it. Kashta will check suitable options and provide the final price, relevant supplier terms and any payment requirements. A booking is confirmed only when Kashta or the identified provider issues written confirmation after you accept those details and meet the stated requirements.

3. Prices and payments

Sample prices and calculated subtotals are for illustration only and are not binding quotes. Unless expressly included in a confirmed quote, taxes, tourism charges, deposits, insurance, fuel, tolls and other extras may be additional. Any Kashta service fee and applicable charges must be disclosed before you commit.

The final quote will state its currency, inclusions, payment recipient, payment method and any deadline. This website does not currently collect online payments. Do not include card details, passwords or banking credentials in a booking-request email.

4. Changes, cancellations and refunds

Contact Kashta as soon as possible if you need to change or cancel a booking. Charges, deadlines, no-show rules and refund eligibility depend on the terms disclosed for that specific booking and applicable law. Some supplier rates may be non-refundable; this must be made clear before confirmation.

A change or cancellation request is not complete until acknowledged by Kashta or the provider. Where a refund is due, Kashta will explain the amount, any permitted deductions and the expected processing arrangements. These terms do not impose a blanket no-refund policy or remove any statutory refund rights.

5. Requirements for your service

• Hotels and holiday homes: Check occupancy limits, check-in and check-out times, identification requirements, house rules and any security deposit before confirming.
• Car rentals: Drivers must meet the provider’s age, licence and identification requirements. Review insurance, excess, mileage, fuel, deposits, tolls, fines and return conditions before accepting the rental.
• Airport transfers: Provide the correct airport, terminal, flight details, pickup time, addresses, passenger count and luggage requirements. Tell Kashta about child seats or accessibility needs. Waiting time and additional-stop charges will follow the agreed booking terms.

You are responsible for checking passport, visa and entry requirements applicable to your journey. Special requests are subject to availability and are guaranteed only when expressly confirmed in writing.

6. Service changes and responsibility

Supplier changes, flight disruption, weather or other events can affect travel arrangements. If a confirmed service changes or becomes unavailable, contact Kashta to discuss the available options and any applicable refund or remedy. No particular replacement can be guaranteed before confirmation.

Each provider is responsible for delivering its agreed service. Kashta remains responsible for its own obligations and conduct. Nothing in these terms excludes or limits liability that cannot lawfully be excluded, or removes mandatory consumer rights.

7. Personal information

The booking form prepares the details you enter for an email to Kashta. When you send that email, Kashta receives the information through its email service. Relevant details may need to be shared with the provider handling your request or booking. Provide only information needed for the request, and avoid sensitive documents unless specifically requested through an appropriate channel.

For questions about your information, or to request access, correction or deletion where applicable, contact Kashta using the details below. Any handling of personal information remains subject to applicable data-protection law.

8. Website use

Use this website lawfully. Do not submit fraudulent requests, impersonate another person, misuse another person’s information or interfere with the website. Website content may contain errors or change over time; confirm the details relevant to your trip before booking.

9. Applicable law and complaints

These website and booking-request terms are governed by applicable UAE law, without limiting mandatory consumer protections that apply to you. Contact Kashta first with any concern, including your booking reference if available. You retain the right to approach the relevant consumer-protection authority or competent court. A provider’s separate terms will be disclosed before you confirm its service.

10. Updates to these terms

Kashta may update these terms by publishing a revised version with a new date. Updates apply to future use and requests. Changes do not retrospectively alter the agreed terms of an existing confirmed booking without your agreement, except where required by law.

11. Contact Kashta

Dubai, United Arab Emirates
Email: firaskayyem@gmail.com
Phone: +971 50 554 7890